Privacy Policy

Privacy Policy

Last Updated: November 2, 2026

1. Introduction & Legal Entity Disclosure

Iverson Dental Laboratories, Inc. (doing business as Iverson Dental Labs Inc, referred to herein as “IDL,” “we,” “us,” or “our”) is dedicated to protecting your privacy and safeguarding the confidential information of dental practitioners, clinical staff, and their patients.

This Privacy Policy governs the collection, use, retention, disclosure, and protection of information obtained through our website, accessible at iversondental-labs.com, our Doctor Portal, digital and physical prescription (Rx) submission channels, telephone communications, automated dialing and customer support systems, and our SMS/MMS text messaging services (collectively, the “Services”).

Carrier-Mandated Mobile & SMS Data Privacy Disclosure

No mobile phone numbers, mobile information, SMS opt-in data, or text messaging consent information will be sold, rented, shared, or disclosed to any third parties or affiliates for marketing or promotional purposes.

Mobile information and text messaging consent information are used solely for the purposes described in this Privacy Policy and to provide communications and services requested by the individual. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their own marketing or promotional purposes.

We may share limited information with service providers that are necessary to deliver our text messaging services on our behalf. These providers are permitted to use such information only to perform the services requested by Iverson Dental Labs and are prohibited from using it for their own marketing or promotional purposes.

2. Information We Collect

We collect information necessary to manufacture and deliver custom dental restorations, process laboratory orders, provide customer care, and communicate effectively with dental practices:

  • Practice & Practitioner Information: Doctor name, dental practice or group name, professional state dental license number, physical billing and delivery address, email address, practice phone number, and mobile phone number collected via account registration, web forms, Rx lab slips, or Doctor Portal setup.
  • Clinical Case & Prescription Records: Patient study models, clinical work orders, case ticket numbers, shade prescriptions, margin requirements, preparation notes, and digital intraoral scans (e.g., STL files).
  • Payment & Billing Data: Invoicing histories, credit card details processed securely through PCI-DSS compliant payment gateways, and remittance statements.
  • Telephony & SMS Communications Records: Call logs, timestamps, inbound customer care inquiries, and SMS/MMS message logs, including message content, delivery receipts, and opt-in/opt-out records.
  • SMS Consent Information: Mobile phone numbers, SMS subscription preferences, consent records, and timestamps associated with voluntary transactional and marketing text messaging subscriptions.

3. How We Use Collected Information

Information collected by Iverson Dental Laboratories, Inc. (DBA Iverson Dental Labs Inc) is used to provide laboratory services, manage customer accounts, communicate with dental professionals, provide customer support, and deliver transactional or marketing communications when the individual has provided the appropriate consent.

We may use collected information for the following purposes:

  • To design, fabricate, mill, shade-match, inspect, and ship custom dental crowns, bridges, implants, dentures, and related prosthetics.
  • To contact clinical staff regarding prep margins, shade clarification, opposing clearance, and pickup/delivery coordination.
  • To send transactional, shipping, courier tracking, order status, and case turnaround updates via phone, email, and SMS text messages to individuals who have provided the appropriate consent.
  • To manage clinic account balances, process statements, and confirm payment receipts.
  • To send marketing and promotional communications, including special offers, discounts, product announcements, and service updates, only to individuals who have separately opted in to receive marketing messages.
  • To maintain customer service records and respond to questions, requests, and inquiries.
  • To comply with regulatory dental device manufacturing documentation, FDA laboratory standards, and applicable legal obligations.

4. Information Sharing & Disclosure Limitations

Iverson Dental Laboratories, Inc. does not sell, rent, lease, or trade your personal, business, or clinical information. We disclose information only through the following limited operational channels:

  • Courier & Delivery Services: Recipient clinic delivery addresses and primary contact names are shared with logistics carriers (e.g., FedEx, UPS, and dedicated local lab couriers) exclusively to transport physical cases to and from your office.
  • Technical Infrastructure Partners: We may share necessary information with trusted cloud hosting, secure server providers, and enterprise software platforms that power our laboratory management software and Doctor Portal under strict confidentiality and data protection agreements.
  • SMS & Messaging Service Providers: Limited information may be shared with service providers that facilitate the delivery of SMS/MMS communications on our behalf. These providers may use the information only to provide the contracted messaging services and are prohibited from using it for their own marketing or promotional purposes.
  • Legal & Regulatory Compliance: Information may be disclosed when required by lawful subpoena, warrant, court order, or applicable state or federal law.

Strict Non-Sharing of Mobile Information

Notwithstanding anything else in this Privacy Policy, mobile phone numbers, mobile information, SMS opt-in consent records, and text messaging originator data will not be sold, rented, shared, or disclosed to any third parties or affiliates for marketing, promotional, or lead-generation purposes.

Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. This information may only be made available to service providers when necessary to deliver our messaging services on our behalf. Such providers are prohibited from using this information for their own marketing or promotional purposes.

5. Mobile Messaging (SMS/MMS) Terms & Opt-In Disclosure

Iverson Dental Labs Inc operates SMS/MMS text messaging services for dental professionals and clinic personnel. These services may include transactional notifications, customer support communications, and marketing or promotional messages for individuals who have provided the appropriate consent.

Opt-In Consent Mechanism

Practitioners and staff may voluntarily subscribe to receive SMS/MMS notifications through registration forms, web intake forms, Doctor Portal registration, or other designated opt-in methods.

Where both transactional and marketing messages are offered, separate, optional, unchecked-by-default consent checkboxes are provided for each type of messaging. Individuals may choose to consent to transactional messages, marketing messages, both, or neither.

Consent to receive SMS/MMS messages is voluntary and is not a condition of purchase, account registration, or submission of a general inquiry.

Transactional SMS Consent

Individuals who separately opt in to receive transactional SMS messages may receive communications regarding:

  • Dental laboratory case updates and order status.
  • Production status and turnaround estimates.
  • Shipping, courier, and delivery notifications.
  • Account information and billing confirmations.
  • Customer service inquiries and responses.

Marketing SMS Consent

Individuals who separately opt in to receive marketing SMS messages may receive promotional communications, including:

  • Special offers and discounts.
  • Product announcements and updates.
  • Promotional offers related to Iverson Dental Labs services.
  • Marketing and educational announcements.

Individuals who do not provide separate marketing consent will not receive marketing or promotional text messages. Providing transactional SMS consent does not automatically subscribe an individual to marketing messages.

Opt-In Disclosure & Direct Policy Hyperlinks

Our SMS opt-in forms display the applicable consent language and provide direct clickable hyperlinks to our Privacy Policy and Terms of Service:

Privacy Policy

Terms of Service

Message frequency varies depending on the type of messages subscribed to and the individual’s interactions with our services. Standard message and data rates may apply.

How to Opt-Out (STOP)

You can cancel SMS service at any time by replying STOP, CANCEL, UNSUBSCRIBE, QUIT, or END to any text message from Iverson Dental Labs Inc. You will receive one final text message confirming that you have been unsubscribed. No further messages will be sent unless you re-subscribe by replying START.

Customer Support (HELP)

For assistance or questions regarding our messaging service, reply HELP to any message, contact our laboratory support desk toll-free at (800) 334-2057, or email us at info@iversondental-labs.com.

Message Frequency & Rates

Message frequency varies based on your active case volume, the type of messaging program you have subscribed to, and your communication preferences. Standard message and data rates may apply depending on your mobile wireless plan. Mobile carriers are not liable for delayed or undelivered messages.

6. Doctor Portal & Proprietary Tools

The Iverson Dental Labs Doctor Portal, web applications, and digital production interfaces are protected under copyright, trademark, and intellectual property laws. Authorized dental professionals are granted a revocable, non-exclusive license to access these platforms solely for case submission and status monitoring. Reverse-engineering, scraping, or unauthorized exploitation of our software is strictly prohibited.

7. Data Security Standards

We implement industry-standard physical, technical, and administrative security measures to protect your account information and digital scan files against unauthorized access, destruction, or interception. All web and portal transmissions utilize encrypted SSL/TLS protocols. Access to clinical case files and practitioner contact details is strictly restricted to personnel who require it to manufacture and support your cases.

8. Your Privacy Rights & Account Preferences

Practitioners may review, update, or correct their practice information, communication preferences, or billing profiles at any time through the Doctor Portal or by contacting our team. Account deactivation requests will be completed in accordance with state dental laboratory record-retention statutes.

You may withdraw your consent to receive SMS messages at any time by replying STOP. You may also contact us to update your communication preferences or request assistance with your personal information.

9. Third-Party Links

Our platforms may contain links to third-party portals, such as digital impression scanner systems or shipping courier tracking pages. We are not responsible for the privacy practices or terms of third-party platforms. For our full terms of service, please visit our designated Terms of Service page.

10. Updates to This Policy

We may periodically update this Privacy Policy to reflect operational enhancements, statutory changes, or wireless carrier compliance standards. Any revisions will be published on this page with an updated “Last Updated” date.

11. Contact Information

For questions or assistance regarding this Privacy Policy or our mobile messaging program, please contact us:

© 2026 Iverson Dental Laboratories, Inc. All Rights Reserved.

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