Terms

Terms

Last Updated: November 2, 2026

1. Agreement to Terms

These Terms and Conditions (“Terms”) govern your access to and use of the websites, Doctor Portal, digital prescription workflows, pickup scheduling, dialer and telephonic communications, and dental laboratory manufacturing services provided by Iverson Dental Laboratories, Inc. (“Iverson Dental Labs,” “IDL,” “we,” “us,” or “our”).

By accessing our website (iversondental-labs.com), registering an account, submitting a laboratory prescription (Rx slip or digital scan), requesting a courier pickup, or opting in to receive communications via phone or SMS, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

2. Professional Laboratory Services & Prescription (Rx) Submissions

Iverson Dental Labs provides custom dental prosthetic, restorative, and orthodontic appliance manufacturing exclusively to licensed dental practitioners, clinics, universities, and institutions.

  • Licensed Practitioner Requirement: All cases must be authorized by a licensed dental professional. You represent and warrant that you hold an active, valid license to practice dentistry in your jurisdiction.
  • Prescription Accuracy: The submitting doctor or clinic is solely responsible for the clinical accuracy, completeness, and legibility of all written or digital Rx instructions, patient study models, impressions, and digital intraoral scans (e.g., STL files).
  • Turnaround & Scheduling: Production schedules and turnaround times are estimates based on standard lab days and do not include transit times, holidays, or case delays caused by margin clarification holds or re-impression requests.

3. Doctor Portal & Account Security

Dental practitioners and clinic staff utilizing our online Doctor Portal are responsible for maintaining the confidentiality of their portal login credentials. You agree to notify us immediately of any unauthorized use of your account. IDL reserves the right to suspend or terminate accounts that violate our security standards or misuse proprietary portal software.

4. Communications, Dialer, and Mobile Messaging (SMS/MMS) Terms

Iverson Dental Labs utilizes omni-channel customer support, dialer, and text messaging communications (powered by our Kyma communications infrastructure) to provide efficient, real-time case notifications, turnaround estimates, and customer service to dental practices.

A. Consent and Opt-In

By providing your telephone or mobile number to Iverson Dental Labs (via web forms, Doctor Portal registration, written Rx lab slips, pickup requests, or inbound phone inquiries), you provide express consent to receive calls and text messages (SMS/MMS) from Iverson Dental Labs. Consent to receive promotional SMS messages is not a condition of purchasing any laboratory service.

B. Program Description & Message Types

Messages sent to your mobile device may include:

  • Case intake, stage progression, and shipping tracking updates.
  • Technical clarification inquiries (e.g., questions regarding prep margins, shades, or opposing impressions).
  • Courier pickup scheduling confirmations and account service reminders.
  • Billing, payment receipt confirmations, and customer care follow-ups.

C. Message Frequency & Pricing

Message frequency varies based on the volume of active cases submitted by your practice and your direct inquiries with our technical support team. Message and data rates may apply depending on your mobile carrier and wireless plan.

D. How to Opt-Out (Cancellation)

You may opt out of receiving SMS communications from Iverson Dental Labs at any time. To cancel SMS messages, simply reply STOP to any text message you receive from us. You may also text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. Upon sending STOP, we will send an SMS message to confirm your unsubscription. After this, you will no longer receive SMS messages from that program unless you re-subscribe by replying START.

E. Customer Care & Assistance

If you are experiencing issues with our messaging service or require help, reply with the keyword HELP to any message you receive, call our toll-free support line at (800) 334-2057, or email us at info@iversondental-labs.com.

F. Carrier Liability Disclaimer

Mobile carriers (including AT&T, T-Mobile, Verizon, and regional wireless carriers) are not liable for delayed, dropped, or undelivered messages.

G. Privacy of Mobile Data

Your privacy is paramount. In accordance with our Privacy Policy, no mobile phone numbers, SMS opt-in data, or consent records will be sold, shared, rented, or disclosed to third parties, affiliates, or marketing partners for promotional purposes under any circumstances.

5. Pricing, Invoicing, and Payment Terms

Prices for all restorations and appliances are based on our current lab schedule of fees at the time of order intake. Invoices are issued with completed cases or billed monthly according to established clinic credit terms.

  • Payment is due according to the net terms indicated on your statement.
  • Overdue accounts may be subject to a standard late finance charge (up to 1.5% per month or the maximum allowed by law) and temporary suspension of active case manufacturing.
  • The prescribing dentist agrees to pay all reasonable collection agency fees or legal expenses incurred in collecting delinquent balances.

6. Limited Warranty and Remake Policy

Iverson Dental Labs takes pride in craftsmanship and precision milling. We provide a limited warranty against defects in materials and lab workmanship on qualifying restorations from the original invoice date, provided the case was fabricated according to manufacturer specifications and accepted clinical protocols.

  • Remake Eligibility: Remakes must be accompanied by the original restoration, original working models, and an explanation of the remake request.
  • Exclusions: Warranty does not cover clinical prep alterations, shade changes from the original Rx, patient abuse/trauma, re-prepped teeth requiring a new impression, or unapproved clinical indications.

7. Intellectual Property

All content, trademarks, software code, graphic designs, product names, and portal interfaces used on our platforms are the intellectual property of Iverson Dental Laboratories or our licensors. You may not copy, reproduce, scrape, reverse-engineer, or distribute any part of our digital platforms without prior written authorization.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Iverson Dental Laboratories shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits or revenue arising out of the performance, delay, or clinical seating of custom dental restorations. The ultimate clinical fit, function, and suitability of all custom medical/dental devices rests solely with the prescribing licensed dentist.

9. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding arising under these Terms shall be instituted exclusively in the state or federal courts located in Riverside County, California.

10. Modifications to Terms

We reserve the right to revise these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” timestamp. Your continued submission of cases or use of our communication channels following the posting of revised Terms constitutes acceptance of those changes.

11. Contact Information

If you have any questions or concerns regarding these Terms, please contact our administrative team:

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